USE CASE

Global Customer Service and Support

In the era of globalized businesses, customer service and support often encounter language barriers. SYSTRAN is a valuable tool to bridge this gap.

By swiftly translating customer inquiries, feedback, and support requests in various languages, you can improve customer satisfaction all around the world and while reducing costs.

Trusted by leading Brands

BENEFITS

Improved Responsiveness

SYSTRAN enables real-time translation of customer queries, allowing support teams to respond promptly regardless of the language used. This quick turnaround time enhances customer satisfaction and loyalty.

BENEFITS

Enhanced Global Reach

SYSTRAN empowers businesses to communicate with a wider international audience without language barriers. This expanded global reach can help companies tap into new markets and customer segments, increasing their market share and revenue potential. By breaking down language barriers, companies can more easily connect with customers from various regions and cultures, ultimately broadening their customer base and their loyalty.

BENEFITS

Consistency in Communication

SYSTRAN ensures a consistent tone and message across all customer interactions, regardless of the language. This consistency can be critical for maintaining brand integrity and providing a seamless customer experience. Whether customers interact with your business in English, Spanish, Chinese, or any other language, they will receive uniform information, ensuring that your brand’s reputation remains intact and your customers receive a uniform level of service.

BENEFITS

Cost Effectiveness

Hiring a team of multilingual support agents can be expensive. SYSTRAN reduces the need for a large pool of language experts, thereby cutting costs significantly. By leveraging this technology, businesses can allocate their resources more efficiently, directing the saved funds to other essential areas of customer service improvement.

Vice President and Head of App at Lombard Odier

“By incorporating Machine Translation into our business processes, we have reduced our translation costs, which have been rapidly increasing as a result of our international expansion.”

Laurent Rochat

Integration

Integrated with the customer service tools

SYSTRAN integrates with Zendesk to immediately upgrade your organization’s worldwide customer service and support abilities. When integrated directly into the Zendesk support workflow, real time translation is engaged, and your customer service personnel gain the ability to communicate in up to 55 languages via 150 language pairs.

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ebook

Translating Sensitive Data in a Regulated Context

With digital access available to everyone, secure sensitive data translations is at the heart of business challenges. Even more so in the face of the many regulations that govern their use! But how do we guarantee compliance? What are the solutions for secure translation?

Our experts provide in-depth answers to these questions in a white paper.

Download ebook!